Monday, May 17, 2010

Positive Results for Online Government

Americans haven’t de-friended the government just yet, according to a recent Pew report: 61 percent of adults looked for information or made transactions on a government Web site in the last year, while almost a third employed social media like social networking sites, blogs, text messaging, e-mail or online video to get government information.

Among Internet users, more than 80 percent engaged in at least one transaction on a government site last year, with almost 40 percent making five or more transactions — like researching government data, renewing licenses and paying fines.

Traditional complaints about bureaucratic inefficiency seem allayed online: 79 percent of all users were able to achieve most or all of what they wanted to accomplish on the last government site they visited.

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